Student and Family Support

The Department of Student Services offers a wide variety of programs and services to ensure students are fully supported in, and out, of the classroom.

Families, while schools are closed, we will update this webpage with information to support you, whether it is by providing meals, sharing information on crisis support, or listing any special services our partners may offer. We also list a way volunteers can sign up to help at meal distribution sites.

Click the tabs below to learn more about MNPS meal distribution, volunteer opportunities and crisis support.

Free Childcare for Students in Grades K to 5

    Bắn Cá Hải Tặc iOS Metro Schools students in grades K to 5 (or ages 5 to 12) and the children of Metro Schools employees can enroll in a free YMCA program that will provide our students with supervision and support for virtual learning. The care is provided at several Metro Schools locations.

    For more information on this opportunity, provided through an MNPS partnership with the YMCA,

School Meals for Students

    Update September 9: Metro Schools is providing grab and go meals at schools and at bus route stops throughout the district on Mondays, Wednesdays and Fridays, while schools are operating remotely. For information and to find your meal delivery bus stop, please visit the Transportation page.

    Food Box Distribution

    Bắn Cá Hải Tặc iOSOur Community Achieves team will deliver food boxes at these locations while schools are operating virtually. (Please note times could change due to inclement weather)

  • 1:00 p.m. Dec. 2 & Dec. 16: Haywood Elementary School, 3790 Turley Drive, Nashville, TN 37211
  • 10:30 a.m. Dec. 2: Hillwood High School, 400 Davidson Road, Nashville, TN 37205
  • 11:00 a.m. Dec. 2: McGavock High School,3150 McGavock Pike, Nashville, TN 37214
  • 2:30 p.m. Dec. 3, Dec. 10 & Dec. 17: Pearl-Cohn/Westwood Baptist Church, 2510 Albion Street

Meals, Frequently Asked Questions

    Metro Schools is providing grab and go meals at schools and at bus route stops throughout the district while schools are operating remotely. For information and to find your meal delivery bus stop, please visit the Transportation page.

    Will the bus deliver meals to my regular bus stop?
    No. Transportation has been given a limited time window to deliver meals and avoid impacting the virtual online education schedule. Driving to all our regular stops would greatly exceed the time we have available.
    As the school year continues, we may make adjustments in the delivery schedule and locations.

    Will the bus deliver meals to my home? If not, can I request home delivery?
    No, with exceptions. The transportation staff does not have the ability to provide home delivery. The current route stops are within a reasonable closest distance to both our general education and exceptional education students.
    If families of students in Exceptional Education need exceptions, please contact the Exceptional Education staff and the Transportation Department.

    The Find My Bus Stop app is showing "Route Not Available” or the "Time Not Available” - How can I find out where and when the bus will arrive?
    Route not available appears for a newly enrolled student because the address is at a location where another student also is assigned to a bus stop. You will need to contact the Family Information Center at 615-259-INFO to find out the nearest stop and time the bus will deliver meals.

    "Time not available displays" when the address for the student has not been assigned a bus stop. Transportation Routing will assign your student to the nearest stop. Check back on the Find My Bus Stop web site later (within 24 hours) or the next school day. You will see your bus stop information in “Find My Bus Stop.

    The bus ran out of meals before I could receive one for my child. Why didn’t the bus have enough?
    Nutrition Services provides a certain number of meals each day based on student meal data. We do not know how many parents and students may show up at the stop. The driver will call into Transportation Dispatch and report they ran out of meals. We will direct another bus servicing your child’s school and grade to come to your location and continue distributing meals. This could take several minutes or more depending on where the other bus is coming from. Please be patient as we will work with Nutrition Services to increase the number of meals for the next day. When this situation occurs, we make every effort to provide the number of meals needed at your stop.

    The bus driver did not provide me with a meal and/or said I needed to come back at the scheduled time for my or my child’s grade level. Why did they do that?
    You should have received your or your child’s meal and we apologize. We will follow up with this driver to ensure they understand and follow the process we have defined for meal distribution. The driver should ask you for information about your child for record keeping and meal accounting requirements: Student 190 Number (Optional - if unknown; Name; Grade; School of Attendance; Date of Birth.

    Bắn Cá Hải Tặc iOSFamilies of charter school students can contact their schools for meals distribution information.

    Will we receive a meal at the bus stop if my child attends an out of zone or optional school?
    Bắn Cá Hải Tặc iOS Yes. Transportation has defined all new bus stops for the meal distribution routes and taken into account that students may reside in neighborhoods where they do not attend the zoned school. The driver should ask you for information about your child for record keeping and meal accounting requirements: Student 190 Number (Optional - if unknown; Name; Grade; School of Attendance; Date of Birth. The information will be provided to Nutrition Services for the appropriate school and students meal account.


    Thank you to all the volunteers who have given time and energy to our Metro Schools community. If you would like to volunteer at meal sites, the best option is to sign up with

Crisis Support

    If you need IMMEDIATE assistance, or your life is in danger, call 9-1-1 If you are in crisis, need help, or need someone to talk to, please call:

  • National Suicide Prevention Lifeline at
 1-800-273-TALK (8255)
  • The Crisis Center at 615-244-7444
  • Text the Crisis Text Line at 741741
  • Human Trafficking Hotline:
  • Report Child Abuse - or call 877-237-0004
  • Sexual Assault Center 24 Hour Crisis Line: 
  • Alive Hospice offers compassionate care to everyone (ages 3+) in the community that can benefit from grief support regardless of whether their loved one was an Alive Hospice patient. Alive offers a variety of programs for adults and children including individual and family sessions, group support, camps for children and teens, a family retreat, and on-site school based support groups. Contact Alive Grief Support either on the Grief Line 615-963-4732, through email at or through the online form


The professional skills of counselors, psychologists, and social workers, along with school health nurses, provide coordinated "wrap around" services that contribute to the mental, emotional, and social health of students, their families, and the school environment. 

Bắn Cá Hải Tặc iOSQualified professionals such as school and community counselors, school and community psychologists, school health nurses, social workers, and qualified staff from community agencies provide these services. 

Healthy Youth Community Resource Guide

Bắn Cá Hải Tặc iOSVisit the MNPS Healthy Youth Community Resource Guide to connect with resources and support offered in our community to children and families. Discover support organizations in many areas, including health, academic support, college and career programs, mental health and more. 

Bắn Cá Hải Tặc iOSWatch informational videos by the Student and Family Support staff, on topics ranging from virtual learning to motivating students


There are many ways to request services and get help.

  • Talk to Your School Counselor: Start by asking your counselor or principal about any concerns or services you may need.

  • Check the Community Resource Guide: The Student Services Department created the Community Resources Guide, with information on services available in school and in the community. The guide contains information on topics from health to family safety to mental health.

Programs that Help Students and Families in our Community

We offer a wide range of programs and services to ensure students are fully supported, in and out of the classroom. The Metro Schools coordinated approach to school health improves the health of students and their capacity to learn through the support of families, communities, and schools. Our school social workers provide counseling services, coordinate support groups, act as family advocates with school personnel, and connect families with community resources and services.

Bắn Cá Hải Tặc iOSWe have school-based Family Resource Centers committed to increasing the well-being of children and families with a coordinated and holistic approach to providing services and support. Each Family Resource Center is a partnership of health and social service providers, residents, schools, businesses, and faith-based organizations, all working together to connect families and students to community services and the needs of the neighborhood.

Family Resource Centers (FRCs) also offer services tailored to their specific school community and offer services such as GED classes, English-language classes, counseling, parenting classes, and some health services.

We also have these two important community-based programs:

Community Achieves Initiative

Working with community partners, the schools with Community Achieves staff offer programs focused on four key areas: College and Career Readiness, Family Engagement, Health and Wellness, and Social Services. Learn more about Community Achieves.

H.E.R.O. Program

The H.E.R.O. programBắn Cá Hải Tặc iOS for families in transition, or experiencing homelessness, helps students and their families with resources and services no matter where they live.